FAQs

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Here are some of the most frequently asked questions we receive from guests. If there is anything we’ve not answered here please email us at falmouthcottage84@gmail.com or complete the contact form here.

 

Do you take dogs?

Yes we welcome dogs with open arms – they are part of the family after all! Two dogs are included in the rental price, more may be accommodated by prior agreement. We do ask that they are not left unattended in the property at any time and remain off the furniture and beds and that you pick up after them whilst on site. Please bring all bedding and towels required for your four-legged friend.

 

What is the booking deposit?

We take 25% of the holiday cost as a deposit on booking which secures your dates. The balance will be payable in full 8 weeks prior to your holiday. We can accept payment in instalments via standing order. Please email us at falmouthcottage84@gmail.com to discuss this.

 

What happens if I need to cancel my holiday?

We strongly advise that you have appropriate holiday cancellation cover in place at the time of booking and we know that circumstances can change. Cancellations must be made in writing to us by emailing falmouthcottage84@gmail.com If you cancel a booking more than 8 weeks before arrival, the deposit paid at the time of placing the booking will not be refunded to you but can be transferred to another available date. If you cancel a booking less than 8 weeks prior to the start date of the holiday and have paid your balance in full, you will not be entitled to a refund but we will endeavour to move your booking to an alternative date.

 

What is the bed configuration?

There are two bedrooms, one is a double and the other can either be made as a twin or linked together as a super king. The bedrooms have a shared bathroom and there is a downstairs WC.  

 

Do you do short breaks?

Yes, we offer short breaks with flexible arrival days between 1st November and 31st March. There is a minimum 7-night stay during the peak season arriving on a Saturday.

 

Is there parking?

Yes, there is a dedicated numbered parking space outside. Please do not park in another space. Overflow parking is available on the gravel area next to the tennis courts. There are electric vehicle charging points outside the site office.

 

Do you have an enclosed garden?

We don’t have an enclosed garden but there is a large communal lawned area to the front of the house and a private patio at the back. There is also an off-lead dog walking area around 25 metres from the front door.

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How far are you from the beach?

We are just a five-minute drive from the three beautiful beaches of Falmouth – Maenporth, Swanpool and Gyllyngvase. Maenporth and Swanpool are dog friendly except during July and August when dogs are allowed before 10am and after 6pm. The dog ban between 10am and 6pm is in place at Gyllyngvase from 15th May to 30th September. You can also walk to Maenporth beach from the cottage off road in around 20-25 minutes

 

Where are the best places to eat?

Falmouth has a great range of eateries to suit all tastes and budgets from Michelin starred to good old-fashioned pub grub! Check the listings on our About Falmouth for some inspiration.

 

Do you have Wi-Fi?

Yes we have superfast Wi-Fi and a Smart TV with Netflix and Amazon.

 

Do you have a washing machine?

Unfortunately we don’t have a washing machine at the cottage but there is a laundrette on the site for guests to use.

 

How do I get the keys for the property?

The keys are located in a key safe next to the patio doors. The code will be sent to you a few days before your holiday.

 

Can I smoke in the property?

Smoking is prohibited inside Shell Cottage. You may smoke on the patio but please ensure that you dispose of your cigarette butts responsibly.

 

What time is check in and check out?

You can check in from 3pm onwards on the day of your arrival and check out will be 10am on your day of departure.

 

Do you have a highchair or travel cot?

Unfortunately these are not supplied but you are welcome to bring your own. 

 

What is the maximum occupancy of the property?

The maximum number of people permitted to stay at the property is 4 people (excluding babies).

 

Will bed linen and towels be provided?

Bed linen and towels are provided and all beds will be made for your arrival. You will need to bring your own towels for the beach.

 

How can I pay?

We can accept payment by credit/debit card, bank transfer or PayPal.

 

What facilities are available on site?

Facilities available to guests at Pendra Loweth include a gym, plunge pool, jacuzzi, tennis courts, bar which also serves food, children’s play area, dog walking field and picnic area and electric vehicle charging points.